At PURETIME PROPERTY PURCHASING LTD, we are committed to providing exceptional service in the property purchasing process. Please read our refund policy carefully to understand your rights and how refunds are handled.
1. Refund Eligibility
Due to the nature of our services, refunds may not be applicable in most cases. However, in certain situations, we may offer a refund or partial refund. Refunds may be considered under the following conditions:
- Mistakes or Errors: If an error has been made in processing a transaction, such as incorrect billing or duplicate charges, we will review the case and offer a refund if necessary.
- Service Not Rendered: If we fail to provide the services as agreed upon (e.g., property consultation or sale services), a refund may be offered.
- Overpayment: If you accidentally overpay for a service or product, a refund may be issued for the excess amount.
2. Non-Refundable Items
The following items and services are non-refundable:
- Property purchase or sale agreements once completed.
- Fees for services that have already been provided, such as consultations, assessments, or other property-related services.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to us at [email protected] with your refund request.
- Provide Details: Include the transaction details, reason for the refund request, and any supporting documentation (e.g., receipts, correspondence, etc.).
- Review Process: Our team will review your request and respond within [Insert timeframe, e.g., 7-10 business days]. We may request additional information if necessary.
4. Refund Processing Time
Once your refund request has been approved, we will process the refund as quickly as possible. Refunds may take up to [Insert timeframe, e.g., 10 business days] to be reflected in your account, depending on your payment method.
5. Payment Method
Refunds will be issued to the original payment method used during the transaction. If you paid by credit card, the refund will be credited back to your credit card. For other payment methods, the refund will be processed according to the payment method used.
6. Cancellation of Services
If you wish to cancel any services before they are completed (e.g., consultations, property assessments), please contact us immediately. We may offer a partial refund for services that have not yet been rendered, based on the timing of the cancellation.
7. Changes to This Refund Policy
We may update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about our refund policy or need to request a refund, please contact us at:
PURETIME PROPERTY PURCHASING LTD
FLAT 32, DUKES COURT, BARKING ROAD, LONDON, E6 2LR
Email: [email protected]
Phone: +447779440331
By using our services, you agree to the terms outlined in this Refund Policy.